Shipping & Returns

COVID-19 UPDATE

Due to pandemic-related delays, please allow an additional 1-3 business days for delivery. Please note, if you select expedited shipping at checkout, shipping times cannot be guaranteed. 


Shipping & Delivery

Methods:

Standard Shipping - $7.95 Flat Rate | Please allow 5-10 business days for delivery. Standard Delivery ships via UPS Surepost.  This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. 

Ground ShippingPlease allow up to one business day for order processing and 3-5 business days for delivery. Ground delivery ships vis UPS Ground Service.  

2 Day Air Shipping - Please allow up to one business day for order processing and 2 business days for delivery. 2 Day Air Delivery ships via UPS 2 Day Air Service.

Next Day Air Shipping - Please allow up to one business day for order processing and 1 business day for delivery. Next Day Air Delivery ships via UPS Next Day Air Service

Power Systems and Equipment Shipping - Power Systems products are only available to be shipped within the continental United States only (no shipping to Alaska, Hawaii, or Puerto Rico).  A shipping fee based on the weight of the item will be automatically applied at checkout.

Privacy & Security:  You can be confident that your credit card and personal information will be protected when you shop with Spartan. We are fully PCI compliant and use Secure Sockets Layer (SSL) technology to assure the security of your transaction. Buy with confidence.

Payment, Pricing & Promotions:  Valid promotional codes may be entered during our checkout process. Sorry, we can accept only one promotional code per order. If a promotional code is abused, we reserve the right to cancel the order without fulfillment.

Viewing Orders:  To check on the status of your order, you can log in to your account at any time. If you used our guest checkout feature, you will need to review your email confirmation for a direct link to your order.

International Shipping & Delivery (Outside of the United States) 

 

DHL Coronavirus Shipping Service Information

Temporary Service adjustments for DHL Express Time Definite International services arising from the COVID-19 pandemic situation - Learn More

Standard International Shipping - Shipping cost varies by destination.  Average delivery time is 7-21 business days, however delays can occur in transit or holds at the local customs office, so it's possible to take up to 5 weeks for an order to be delivered.  Standard International Delivery ships via DHL Smart Packet Plus.  This service combines the consistency and reliability of the DHL international network with the fulfillment power of Tigers Logistics.

DHL Globalmail Packet Plus picks up your order from our warehouse, sorts it, applies the necessary postage, and handles the order until it reaches your country. Once the order arrives in your country, it is handed off to your local post office for customs processing (if needed) and delivery.  Often the final delivery is made by your national postal service, not DHL. The customs and post office may require the package to be picked up.

**Customs fees, VAT taxes and additional fees may apply for international shipments. Contact your local customs office for more information.
**Customs fees will be based on the full retail price of individual items. 


RETURNS & EXCHANGES POLICY

We'll gladly accept returns and exchanges for any merchandise purchased from the SPARTAN Race, Inc. online store that has not been worn or altered and is accompanied by its original price tag, original packaging, and receipt or packing slip within 45 days of purchase. Items may be returned for a full refund.

TrueForm return policy allows you to send back your purchase within 30 days of the date you receive the delivery for an exchange or a refund of the purchase price, excluding the shipping and handling and any return shipping fees. You can contact TrueForm Customer Service at run@livetrueform.com

BROKEN OR DAMAGED MERCHANDISE

If an exchange is due to a shipping error or product defect caused by Spartan Race, Inc. then the cost to ship a replacement item will be covered by Spartan Race, Inc. Certain products may have different policies or requirements associated with them or if you are unsure something is a defect you can reach out to customer service at shop@spartan.com to confirm.

INITIATING A RETURN OR EXCHANGE

Visit our return portal here to initiate a return or exchange.

NOTE: For orders placed outside of the United States, please contact customer service at shop@spartan.com to initiate a return.

GIFT CARDS

Gift Cards are not eligible for returns or exchanges. Gift Cards are not eligible for sale in regions outside of the United States.