Shipping & Returns
Due to overall Coronavirus uncertainties, our shipping carriers have suspended their shipping guarantees. Please note, if you select expedited shipping at checkout, shipping times cannot be guaranteed.
Shipping & Delivery
Standard Shipping - $7.95 Flat Rate | Please allow 5-10 business days for delivery. Standard Delivery ships via UPS Surepost. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.
Ground Shipping - Please allow up to one business day for order processing and 3-5 business days for delivery. Ground delivery ships vis UPS Ground Service.
2 Day Air Shipping - Please allow up to one business day for order processing and 2 business days for delivery. 2 Day Air Delivery ships via UPS 2 Day Air Service.
Next Day Air Shipping - Please allow up to one business day for order processing and 1 business day for delivery. Next Day Air Delivery ships via UPS Nexy Day Air Service
Power Systems and Equipment Shipping - Power Systems products are only available to be shipped within the continental United States only (no shipping to Alaska, Hawaii, or Puerto Rico). A shipping fee based on the weight of the item will be automatically applied at checkout.
Privacy & Security: You can be confident that your credit card and personal information will be protected when you shop with Spartan. We are fully PCI compliant and use Secure Sockets Layer (SSL) technology to assure the security of your transaction. Buy with confidence.
Payment, Pricing & Promotions: Valid promotional codes may be entered during our checkout process. Sorry, we can accept only one promotional code per order. If a promotional code is abused, we reserve the right to cancel the order without fulfillment.
Viewing Orders: To check on the status of your order, you can log in to your account at any time. If you used our guest checkout feature, you will need to review your email confirmation for a direct link to your order.
RETURNS & EXCHANGES POLICY
We'll gladly accept returns and exchanges for any merchandise purchased from the SPARTAN Race, Inc. online store that has not been worn or altered and is accompanied by its original price tag, original packaging, and receipt or packing slip within 60 days of purchase (this has been extended due to COVID-19). Items may be returned for a full refund.
We have recently collaborated with Power Systems, who have created an online platform to sell their products in our online store. They have requested they cover any support of their products and orders. Returns & Exchanges for Power System products can be made here.
TrueForm return policy allows you to send back your purchase within 30 days of the date you receive the delivery for an exchange or a refund of the purchase price, excluding the shipping and handling and any return shipping fees. You can contact TrueForm Customer Service at email@example.com
BROKEN OR DAMAGED MERCHANDISE
If an exchange is due to a shipping error or product defect caused by Spartan Race, Inc. then the cost to ship a replacement item will be covered by Spartan Race, Inc. Certain products may have different policies or requirements associated with them or if you are unsure something is a defect you can reach out to customer service at firstname.lastname@example.org to confirm.
INITIATING A RETURN OR EXCHANGE
Visit our return portal here to initiate a return or exchange.
Gift Cards are not eligible for returns or exchanges.